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By quoting your Royal Orchid Plus membership number when making reservations with THAI, airline partners, your travel agent, or with hotel and car rental partners helps to ensure automatic mileage credit.

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Presenting your card at flight check-in is also advised so that check-in staff can ensure your membership number has been correctly included in your reservation.

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Yes, tickets and boarding passes should be kept until the miles appear in your account.

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If miles are not automatically credited to your account, you will need to submit ORIGINAL boarding passes and ticket copies to support your mileage claim.

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For flights with THAI, Star Alliance and partner airlines, the ORIGINAL boarding passes and a copy of your ticket must be submitted to your local THAI office, or the Members Service Centre in Bangkok, within 6 months of the activity.

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Faxed or scanned boarding passes cannot be accepted for mileage claims.

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Please allow up to 4 weeks for miles to be credited to your account.

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For hotel stays and car rentals with partners, your receipt must be also submitted as above. On partner verification, miles will be credited to your account within 4 weeks.

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Miles are earned by each individual account holder and cannot be transferred or combined with other Royal Orchid Plus, or other Star Alliance frequent flyer programme accounts.

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Yes, Qualifying Miles that determine membership status are earned on THAI and Star Alliance operated flights. The number of miles is determined by the paid fare and/ or distance or sector flown.