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Selected Awards can be redeemed instantly at Request an Award at Manage Your Account.
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THAI Air Awards within Thailand
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THAI Air Awards – International
(Departure from Bangkok only)
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Hotel Stay Awards
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Promotional Awards
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Contact THAI reservations world-wide to redeem:
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Air Awards and Mileage Upgrade Awards for international travel
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As a member, you can redeem any Royal Orchid Plus Award for yourself, or for one of your Award Nominees.
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When redeeming for another person, including family members, they must be one of your Award Nominees.
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Your personal Award Nominee List can contain up to 5 names. After you have added or changed 5 names, you may make up to 5 changes each calendar year. Each change is subject to a service fee of Baht 1,900 or USD. 50.00, or if changed online 2,000 miles.
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Fees are payable in Baht in Thailand and US Dollar in all other countries.
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Award Nominee fees are waived for Gold status members.
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Your Award Nominee can be updated instantly at Manage Your Account, or by requesting an Award Nominee form at any THAI office world-wide.
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If your account does not contain sufficient mileage for your preferred Award, up to 30,000 miles per Award can be purchased by contacting THAI world-wide.
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Points to miles transfers can also be made with credit and charge card partners Contact your card issuer for transfers and allow at least 2 weeks for miles to be credited to your account.
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Air Awards
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Once ticketed only flight dates and times may be changed for Air Awards, and you must contact THAI reservations to request these changes.
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Destination changes for Air Awards within Thailand can be requested subject to service fees. Re-credit of domestic Air Awards is not permitted.
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No other changes are permitted to international Air Awards. However, these Awards can be re-credited to your account, less any expiring miles, and subject to service fees. A new Award may then be requested.
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Any changes on Star Alliance Award Travel is subject to Star Alliance Award travel conditions.
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Mileage Upgrade Awards
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Once miles have been deducted and upgraded travel is confirmed on THAI, these Awards cannot be re-credited.
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Valid for one year from the date of issue, Mileage Upgrades that are not used on the designated flight may be used for another flight within the same Award zone.
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Upgrade Awards can also be redeemed or selected Star Alliance Airlines.
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Hotel Awards
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Once issued, no changes can be made to a Hotel Award Certificates.
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Valid Certificates can be re-credited, less any expiring miles, and subject to service fees. A new Hotel Award can then be requested.
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Lost or stolen tickets international tickets can be reissued subject to service fees. A police report must be provided for a stolen ticket when reissuing at any THAI city ticketing office.
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Lost or stolen Air Award tickets within Thailand or Hotel Award Certificates cannot be replaced under any circumstance.
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Royal Orchid Plus service fees are applied for Award changes.
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Service fees are based on 2 currencies, in Thailand in Thai Baht and in US Dollars or the equivalent US Dollar amount in local currency, in all other counties.
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THAI Baht
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US Dollars
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Domestic Award Ticket
Re-routing
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1,140
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30.00
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International Award Ticket
Re-Credit
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3,800
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100.00
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