External Customer Services Training Department

External Customer Services Training Department

Course Content


COURSE CONTENT

PERSONALITY & SERVICES TRAINING
Thai
English
       CAA001 Personality Development
Download
       CAA002 Service Excellence
Download
       CAA003 Cross-Culture Communication
Download
     
 CARGO TRAINING
Thai
English
       CAG020 Introduction to Air Cargo
Download
       CAG021 Dangerous Goods Regulations
Download
       CAG022 Refresher Dangerous Goods Regulations
Download
     
 SAFETY TRAINING
Thai
English
       CAS030 Occupational Safety Officer Training for Supervisors
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       CAS031 Occupational Safety Officer Training for Managers
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       CAS032 Occupational Safety, Health and Environment
           Committee
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 TARIFF AND TICKETING TRAINING
Thai
English
      CAT040 Introduction to Passenger Air Tariff and Ticketing
Download
      CAT041 Basic Tariff and Ticketing
Download
      CAT042 Perspective of E-Ticketing for Airport Staff
Download
     
 BAGGAGE SERVICES TRAINING
Thai
English
      CAB050 Baggage Tracing Procedures
Download
     
 ENGLISH FOR AIRLINE INDUSTRY
Thai
English
      CAE060 Intensive English for Airline Industry
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