Please be informed that system maintenance will be occurred during 07 NOV 2017 at 19.00-22.00GMT (08 NOV 2017 at 02.00-05.00 Bangkok time).
Online booking during this period could be done but ticket will be issued later. These services which are pre-order meals, Excess baggage, Air award and Upgrade Awards on Star Alliance Airlines will be unavailable.

THAI apologize for any inconvenience this may cause.

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Contact us     

 

Help Desk and Enquiry

Please contact us if you have problems with bookings or just need help with the web site.
Phone Number : (66)2-5451778, 5451780-,1 5454283
Fax Number : (66)2-5453946
Hours : Mon-Fri : 08:00-17:00 (Bangkok Time)
 

Group Support

Phone Number : (66)2-5454281, -2
Fax Number : (66)2-5453946
Hours : Mon-Fri : 08:30-17:30 (Bangkok Time)

System Help Desk

Please send any of your query to :
Hours : Mon-Fri : 08:00-17:00 hrs. (Bangkok Time, Except Public Holidays )
 

Sales & Marketing

Please contact our team to discuss how we can help you maximize sales on the web site.
Phone Number : (66)2-5451764
Hours : Mon-Fri : 08:00-17:00 (Bangkok Time)
 

Complaints 

Any complaint regarding a service should be brought to the hotel or service provider’s attention as early as possible during the Traveller’s stay in order for the complaint to be handle without any delay. However if not satisfy it should be notified to us in writing by email to roh.complaint@thaiairways.com  within 1 month of the date of service with all supporting documents and the following details for investigation :
   • Passenger’s name
   • Booking number
   • Date of travel
   • Name of hotel or product with reason for complaint
Any complaint received after 1 month of the date of service will not be investigated.
 

Refund

After commence of travel, no refund in part or in full will be given for services included in the package programme and not utilized by the passengers.
Whenever a refund is required, selling offices are requested to e-mail to roh.refund@thaiairways.com as soon as possible with all supporting documents and the following details for investigation :
   • Passenger’s name
   • Booking number
   • Date of travel and reason for utilization
   • Letter of certification (if any) 
After the investigation is completed, we will confirm the gross amount to be refunded to the selling office. A no show or late cancellation fee will be deducted. An administration fee at equivalent of USD25 will be applied if cancel the whole booking.
Any requests for refund over than 60 days after the completion of commencement of travel, reimbursement may not be considered should the request for refund is received by us later than 60 days after the completion of ROH package.