Web Satisfaction Survey

Welcome to THAI Web Satisfaction Survey! Thank you for agreeing to take part in this important survey. Your opinions will be a great contribution to improvements that will enhance your experience using our website in the future. This survey should take only 3 minutes to complete. Be assured that all answers you provide will be strictly confidential.


1) In the past 6 months, how often do you visit www.thaiairways.com ?
2) What is your purpose of visiting www.thaiairways.com ? (Allow more than one answer)
3) To what extent do you agree that you can easily search information on www.thaiairways.com ?
4) To what extent do you agree that you are satisfied with searching a flight on www.thaiairways.com ?
5) To what extent do you agree that you are satisfied with purchasing an air ticket on www.thaiairways.com ?
6) What are other airline websites which you have visited besides www.thaiairways.com ?
7) Please specify reason(s) preventing you from purchasing an air ticket on www.thaiairways.com (Allow more than one answer)
8) Would you recommend your friend to visit www.thaiairways.com ?
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