Web Satisfaction Survey

Welcome to THAI Web Satisfaction Survey! Thank you for agreeing to take part in this important survey. Your opinions will be a great contribution to improvements that will enhance your experience using our website in the future. This survey should take only 3 minutes to complete. Be assured that all answers you provide will be strictly confidential.


1) Please specify your Booking Reference
2) In the past 6 months, how often do you visit www.thaiairways.com ?
3) What is your purpose of purchasing an air ticket on www.thaiairways.com ?
4) To what extent do you agree that you can easily search information on www.thaiairways.com ?
5) To what extent do you agree that you can easily pay for an air ticket on www.thaiairways.com ?
6) To what extent do you agree that you are satisfied with searching a flight on www.thaiairways.com ?
7) To what extent do you agree that you are satisfied with purchasing an air ticket on www.thaiairways.com ?
8) What are other airline websites which you have visited besides www.thaiairways.com ?
9) Please specify reason(s) you purchase an air ticket on www.thaiairways.com (Allow more than one answer)
10) Would you recommend your friend to visit www.thaiairways.com ?
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