Dear all concerned, 


Paris incident  on friday night 13th NOV15 will have a profound impact on the number of Air Travel for a sector in and out of France. 

Please be advised/notified on the ticket handling procedures for TG online passenger holding TG document (217) as follow; 

For TG document issued worldwide except Thailand before 14NOV15 with travel period during 14NOV15-14DEC15

1. Reservation Change for sector from/to Paris

1.1 Authorize to change date of travel within ticket validity without fee and surcharges  for any TG online passenger for sector to/from Paris.

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

2.    Rerouting/Reissuing :

2.1  Authorize to reroute/reissue ticket within its validity without fee and surcharges . The routing may be changed to a destination within Europe which flight operated by TG only.

2.2  Recalculation shall  be corresponding to the original fares and TFCs paid. 

   2.2.1 Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account. 

   2.2.2  When the new itinerary results in a lower fare, no credit of the residual amount will be made. 

3. Refund

3.1 For  refundable ticket, the refund fee will be waived. Submit or contact by 30DEC15.

3.2 For non refund ticket, the conditions remain unchanged. 

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

Please comply and disseminate to concerned functions under your supervision.


Airport Information

Australia - Brisbane

Airport Information:
THAI Airport Office: Tel : 61-7-3860-4163
Fax : 61-7-3860-4328
E-mail :
Check-in Counter: Level 4
Check-in row 4-1 to 4-9
Service desk row 4-A and 4-B
2 Royal Silk / 6 Economy Class check-in counters
Opening Time: 3 hours before STD
Closing Time: 40 minutes before STD
THAI Reservation & Ticket Office: Tel: 61-7-3215-4777
Tel: 1300-651-960
Lost & Found: Arrival Hall, Tel: 61-7-3114-1277

Lounge (Contract Lounge)
•    Location : Ground Floor (Airside)
•    Opening Hours: 06:00 - 19:00
•    Capacity: 120 Seats

•    Facilities:
•    Food, Snack & Refreshment
•    Wireless Internet Corner, Fax, Long Distance Call
•    Free Local Call
•    TV, Magazine, Newspaper
•    Kid's Room with DVD
•    Toilet/Shower

Basic Facts:

•    Cities to which THAI flies: Sydney, Melbourne, Perth, and Brisbane.
•    Clothing: Light jackets for summer evenings; heavier clothing for the winter months.
•    Visas and health regulations:

•    All nationalities except New Zealanders require a visa prior to arrival. Tourist visas are valid for three months but visitors can apply for a longer stay. A full ten year passport that will still be valid for at least six months after your scheduled return is required.
•    Visitors arriving from a yellow fever area need to show proof of inoculation. Those over the age of 70 years require a medical assessment and health insurance.
    Getting from the airport to town: Airport buses and metered taxis are available. Distances from airport to town: Sydney (14 km.), Melbourne (20 km.), Brisbane (10 km.), Perth (22 km.).
    Language : English
    Voltage : 230/240 volts, 50 Hz (cycles)
    Credit cards: Major credit cards widely accepted. Cards can be used to obtain cash advances at banks and ATM machines in cities.
    Business hours:
•    Government offices: 9 a.m. to 4 p.m. Mon-Fri.
•    Banks: Mon-Thurs: 9:30 a.m. to 4 p.m., Fridays: 9:30 a.m. to 5 p.m.