A: We offer you great deals at competitive prices. Royal Orchid Holidays offers a vast range of options to provide maximum flexibility of choice allowing you to create your own dream holidays.
Q: If I have a problem booking my vacation package online, to whom shall I contact?
A: If you are having a problem booking online, please email to us at email@example.com
Q: What if I have a problem while I am on my vacation?
A: Please call ROH representative for assistance at Tel. (662) 356-2888 (Mon- Fri at 8.00 – 17.00 Bangkok time) or email to us at firstname.lastname@example.org
A: Taxes and service charges are included in all ROH’s rates except some extra charge (if applicable) such as gala dinner, minibar, etc.
A: The rates shown on the website/system is average nightly rate, per room, for each room category displayed.
A: Sure, you can. Please fill in number of guests and number of room once you hit search button. The system will organize the appropriate room type for you.
A: All the rates are changeable depending on the fluctuation of the exchange rate. However, the definite booking will reserve both room and displayed rates in the website/system.
A: You can reserve up to 4 rooms per booking. If you need more rooms, you may make the additional bookings. Please note that rooms are subject to availability.
A: Of course, you can. Anyway, all the requests are subject to availability and cannot be guaranteed by ROH. Please kindly recheck with hotel upon your arrival.
Q: How do we know the response of special request?
A: All the special requests are on request basis only and subject to the availability. Please kindly recheck with hotel upon your arrival.
A: You cannot change your booking. Please cancel the original booking and book a new one.
A: Booking online can be paid via credit card only and we accept only VISA and MASTERCARD.
A: Booking online can be paid via credit card only. No other method of payment can used at the moment.
A: You can cancel the booking online by clicking on your booking number in an email confirmation and follow our cancellation procedure. Please note that the cancellation fees may be applied according to the cancel date. Please recheck the policies while you make the booking or in your reservation.
Q: Do you have any extra charge if I pay by credit card?
A: No. Royal Orchid Holidays have no policy to charge for the merchant fees. However, the additional -border fee may be applied. Visa International OR MASTER CARD and you issuer bank card might charge the fees to all payment settle outside the card's issuing country as our online payment gateways is in Thailand.
A: Please send your request to email@example.com within 30 days after the booking is made.