For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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Mobile check-in

Download THAI Mobile Application

   

When you travel out of Bangkok to all destinations, you are allowed either to print boarding pass from home (Home Print Boarding Pass), receive Mobile Boarding Pass or Passbook Boarding Pass (iOS operating) only if you hold and enter proper travel document required to that destination during perform check-in.

Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.

Mobile boarding pass required condition

1.    Domestic flights departing from Bangkok (BKK)/Chiangmai (CNX)/Phuket (HKT)
2.    International flights departing from Bangkok (BKK), holding the proper travel document required to that destination during perform check-in.
3.    Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.
4.    Internet-enabled mobile phone.
5.    E-ticket is not purchased using credit card via telephone/web sale.
6.    Passenger must have active e-mail address.   
7.    No special assistance requested.

Check-in procedure

With The Mobile Check-in Service, use your internet-enabled mobile phone, simply download application from App store or Play Store. Just select Check-in and identify yourself by entering your last name, combined with either confirmed booking reference or electronic ticket number. Then continue, the systems will immediate process to check-in for you. Additionally, this Mobile check-in supports multiple passenger check-in including infants from the same and different booking reference, travelling  on the same flight.

At the Airport

Passenger with No Checked Baggage

·         Show Mobile Boarding Pass at and Passbook security checkpoint

·         For Royal Silk Class passenger, please show at the reception counter at Royal Silk Lounge - Domestic or International

·         Show at the boarding gate together with an identification card or passport

·         Show to cabin crew prior to entering the aircraft


Passenger with Checked Baggage

·         Drop your baggage at following Internet check-in bag drop counters
       -    C8 for Domestic flight at least 45 minutes prior to schedule departure time
       -    J1 – J3 for International flight at least 60 minutes prior to schedule departure time

·         Show Mobile Boarding Pass and Passbook with passport at security checkpoint

·         For Royal Silk Class passenger, please show at the reception counter at Royal Silk Lounge – Domestic or International

·         Show at the boarding gate together with an identification card or passport

·         Show to cabin crew prior to entering the aircraft