For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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Consent Form regulations

New Regulations for passengers who are not Credit Card or Visa/MasterCard debit card owners:

You can sponsor an electronic ticket to anyone upon payment, following the below instructions, which is strictly recommended.

1.  Credit Card or Visa / MasterCard debit card owners must contact any THAI city ticketing offices only during office hour at their nearest locality in person and present the following documents;

     •  Credit Cards or Visa / MasterCard debit card used in the purchase
     •  ID or passport matching that of the owner of the credit card
     •  Completed and signed Consent Form.

2.  After the  documents have been verified and approved, THAI shall provide you booking reference.

3.  THAI reserves the right to deny boarding to the travelling passengers, if the above mentioned procedures and regulations have not been complied with.

* Your credit card or Visa/MasterCard debit card/ID information will be strictly confidential, and will be destroyed once the payment process has been completed.