For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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What THAI's Brand Stands For

Branding establishes a company’s distinctive identity. THAI’s ‘Brand’ sums up not only the way our airline and its activities are presented to the world, but also reflect the way the world perceives our company and its declared values.

The corporate vision of THAI is to be First Choice Carrier, with Touches of Thai. Our airline is modern, innovative and progressive, yet celebrates everything which makes Thailand unique – its culture, traditions and, above all, the warm hospitality the kingdom and its people extend to global travellers. The overall objective of THAI’s branding process is to enhance the corporate philosophy: World Class, High Trust, and Thai Touch.

The total image of THAI, as projected through every element of our corporate branding policy, goes beyond the functional aspects of destinations, safety and scheduling, to fulfil our customers’ highest expectations in terms of comfort, service and well-being.

The values of THAI reflect the values of Thailand, inspiring not only our outward appearance, but also the gracious hospitality, on the ground and in the air, for which this airline is renowned.