For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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THAI’s Sub-Brands

Certain associated activities of THAI complement the airline’s primary transportation role, but have individual, yet related identities. The most important of these sub-brands are Royal Orchid Plus, THAI’s frequent flyer programme, and Royal Orchid Holidays the comprehensive programmes of getaway and vacation packages for business and leisure travellers from around the world. Each has its own distinctive image, with specially created brand signature consisting of a stylised orchid and logotype.

Other departments and functions of THAI (Catering, Technical, Cargo etc.) also present their own brand identities, linking them to THAI’s overall brand image. The purpose of this is to demonstrate that the many different activities of THAI form integrated parts of the company’s network of functions, yet share common corporate and strategic objectives.

Each of THAI’s passenger classes also has its own distinct and specially created branding and colour specifications, which are always used to clearly identify these individual sub-brands.