For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia


1999 Awards


1999 Awards

1. The Craftsman Award was presented to THAI's floral float entry at the 110th Rose Parade in Pasadena, California , USA, under the theme "River of Kings"

2. THAI was selected by leading Japanese travel consultant companies to receive the first prize national marketing award or "TM Grand Prix Award" to mark the campaign "Go To Thailand While You Are Still Young" in Japan.

3. The global travel publishing group OAG Worldwide awarded to THAI under the categories as follows: - Best Short Haul Executive/Business Class-Asia Pacific - Best Asian Airline - Best Long Haul Economy Class - Best Frequent Flyer Program-Asia Pacific - Best Long Haul Economy Class-Asia Pacific.

4. THAI was ranked among the top ten "best" international airlines based on a survey conducted by Travel & Leisure magazine September 1999 issue of American Express Co.,Ltd under the categories of Cabin Comfort, In-Flight Service, On time record, Food and Customer Service.

5. THAI was ranked top as the Most Price Conscious airline in the Asia Pacific region according to the World Jet Fuel Report magazine.

6. THAI was voted among the top three most popular airlines by The Daily Telegraph newspaper, UK.

7. THAI was awarded for best Bangkok business premises in terms of safety at work by the Ministry of Labor and Social Welfare.

8. THAI was ranked top on work efficiency, human relations and excellent manners of cabin attendants and quality of meals on board, according to IATA SPEAR, International Air Transport Association Survey of Passenger on Europe-Asia routes between October 1998-March 1999.

9. THAI's Royal Orchid Plus was voted the most popular frequent flyer program by Inside Flyer magazine.

10. THAI was received the 1999 award for most outstanding airline under the category of cargo and airfreight from Airfreight Forwarders Association.

11. THAI's Royal Orchid Plus Frequent Flyers Program received the Freddie Award from Inside Flyer magazine under the category "Best International Frequent Flyers Program". Royal Orchid Plus also garnered 3 additional 1999 Freddie Awards - Best Frequent Flyer Elite-level Program, Best Frequent Flyer Award Redemption Award, and Best Frequent Flyer Customer Service, respectively.