For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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2000 Awards

 

2000 Awards

1. THAI's floral float made a remarkable entry at the 111th Rose Parade in Pasadena, California, USA, under the theme "Celebrating Majestic Thailand", and won the Craftsman Award.

2. THAI's calendar was received 3 awards for the best calendar "Suriyotsasitorn" under the category of promoting the identity and culture of the country.

3. THAI's headquarters was received ISO 14001 certification by Bureau Veritas Quality International (BVQI).

4. THAI's General Administration Department was received ISO 9001 certification by Bureau Veritas Quality International (BVQI).

5. THAI has been awarded the Pacific Area Travel Association (PATA) in Public Relations Gold Award category for the "Trang Millennium Underwater Weddings".

6. THAI was voted for product development and service delivery according to the survey conducted by Inflight Research Survey (IRS). The results were published in the June 2000 issue of the Orient Aviation monthly magazine.

7. The Flight Operations Department of THAI was awarded ISO 9001 Certification from Norwegian company Det Norske Veritas (DNV)

8. THAI's white wines; Chateau de Rully 1997, Comtes C.de Ternay, Antonin Rodet were selected in the top ten best cellars in the sky awards

9. Thai was voted among top ten airlines in the Asia Pacific region under the categories Best Economy Class, Best Airline Food, Best Cabin Crew Service, and Best Frequent Flyers Program.

10. THAI's provincial Station Services Department (Chiang Mai) and G.S.E. Maintenance Services Department were awarded ISO 9002 certification from RW Tuv Institution Germany

11. THAI has been voted a winner in the Review 200, the annual survey of Asia's leading companies under the category of services and products, customer services, long-term vision, financial soundness and companies that others try to emulate. The research was conducted by the Far Eastern Economic Review magazine in associated with AT&T and Concert, and managed by AC Nielsen.

12. The Royal Orchid Plus campaign of THAI has won the Freddie Award from the Inside Flyer Magazines for four years under 6 categories; Best Customer Service, Best Award Redemption, Best Elite Level, Best Newsletter Best Website, and the Program of the year.