For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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THAI with ISO

 

ISO is derived from the Greek word " isos" meaning " equal". This implies "Standardization". Therefore, the name for the international Organization for Standardization , or ISO ; was born.

ISO 9000 represents an international consensus of good management practices aimed at ensuring that an organization can consistently deliver high quality products or services that meet customer satisfaction and its client’s assurance of effective operations.

   1.   ISO 9002 certification awarded to the Catering Services Department by BVQI (Bureau
    1.          Veritas Quality International) on October 31,1996.
  1.    2.   ISO 9002 certification awarded to the Restaurant and Catering Services Department by
         BVQI (Bureau Veritas Quality International) on November 13,1996.
  1.    3.   ISO 9002 certification awarded to the Technical Department by BVQI (Bureau Veritas
         Quality) on February 27,1998.
  1.    4.   ISO 9002 certification awarded to the Cargo and Mail Department by BVQI (Bureau
         Veritas Quality International) on March 18,1999.
  1.    5.   ISO 9002 certification awarded to the Customer Services Department by BVQI (Bureau
         Veritas Quality International) on March 26,1999.
  1.    6.   ISO 9001 certification awarded to theGeneral Administration Department by BVQI
         (Bureau Veritas Quality International) on April 1,2000.
  1.    7.   ISO 14001 certification awarded to THAI headquarters by BVQI (Bureau Veritas Quality
         International) on April 28,2000.
  1.    8.   ISO 9002 certification awarded to the Operations Department by DNV (Det Norske
         Veritas) on September 8,2000.
  1.    9.   ISO 9002 certification awarded to the Station Services Department (Chiang Mai) and
  1.          G.S.M. Maintenance Services Department on December 18-19,2000 and November
         16,2000 respectively, by RW Tuv.
  1.   10.  THAI's Provincial Station Service Department (Chiang Mai) and G.S.M. Maintenance
  1.          Services Department were awarded ISO 9002 Certification from RW Tuv Institution
         Germany on December 27,2000.
  1.   11.  THAI's Technical Department and the New Aircraft Maintenance Facility at U-TAPAO
  1.          Airport were awarded ISO 14001 from BVQI (Bureau Veritas Quality International) on
         March 16,2001.
  1.   12.  THAI's Head Office was received ISO 14001 certification by BVQI (Bureau Veritas
         Quality International) on December 20, 2004.
  1.   13.  THAI's Information Technology Services Department was received ISO 9001 : 2000
         Certificate by BVQI (Bureau Veritas Quality International) on November 2005.
  1.   14.  THAI’s Customer Services Department received ISO 9001: 2000 certification from the
         Bureau Veritas Quality International (BVQI). The three Customer Services
  1.          Departments receiving the certification are: 1. Inflight Services & Cabin Crew
  2.          Development Department 2. Inflight Products and Services Support Department
  3.          3. Corporate Product and Service Development Department.

15. THAI's Ground
  4.          Customer Services Department has been officially awarded ISO 14001 certification
  5.          from the Bureau Veritas Certification for its outstanding work to protect the
  6.          environment and reach ISO environmental international standard.