For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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  SUVARNABHUMI



Royal Orchid Lounges at Suvarnabhumi Airport mirror THAI’s corporate concept derives from its own corporate identity, slogan, location, and service.

In blending these four unique characteristics, Royal Orchid Lounges reveal the following aspects:

·         A reflection of the Thai image – a charming and efficient lady with flair, elegance, and gentleness.

·         Smooth as silk, as per its slogan.

·         The location – Suvarnabhumi.

·         Service excellence, marked by speed, comfort and courtesy.

Thus, lounges are named for valuable silks that sway softly and gently, from leading royal households among Suvarnabhumi countries. Gold and silver threads that are neatly woven symbolise the beauty and elegance of THAI service.

Apart from the Royal Orchid Premium Area on Level 4 of the main terminal, Royal Orchid Lounge service is available at eight locations.


Location for THAI Lounges @ Suvarnabhumi Airport


Awards received by THAI Royal Orchid Lounges


2012 Awards

·         Winner of World's Best Airline Ground Services from Skytrax

·         Ranked fourth among World's Best First Class Airline Lounges from Skytrax


2011 Awards

·         Ranked second for World Best Airline Ground Services from Skytrax

·         Ranked second for World Best First Class Airline Lounge from Skytrax

·         Ranked third for Best Airlines Lounge in Asia-Pacific in Business Traveller Awards


2010 Awards

·         Business Traveller Award 2009 for Best Ground Service and Best Lounges

·         Skytrax Best Airport Services and Best Airline Lounge First Class at the 2010 World Airline Awards


2009 Awards

·         Royal First Class Lounge at Suvarnabhumi Airport ranked Best in the 2009 Skytrax global survey of airlines. In the lounge section, THAI features five-star dining and offers spa and massage services for its customers. Staff services at THAI's Royal First Class Lounge also earned five stars for service efficiency as well as general customer care


2007 Awards

·         THAI received the Best First Class Lounge Skytrax Award 2007 for Bangkok's Suvarnabhumi Airport


2005 Awards

·         THAI's Royal Orchid Lounge received the Excellent Management System and Hygiene in Passenger Lounge Award from the Ministry of Public Health for the implementation of the airline's hygiene in Royal Orchid Lounge.

·         Ranked second by Skytrax for Royal First Class Lounge


2004 Awards

·         THAI's Royal First Class Lounge was ranked one of five best airlines in the world by Skytrax for combined quality of product and service