From 30 June 2018, all international departing flights will have restrictions in place limiting inorganic powders to volumes less than 350ml per passenger in the aircraft cabin.

These powders include items such as sand, salt, talcum powder, powdered cleaning detergents and some types of make-up.

Passengers are now only allowed to carry 350ml or 350gm of inorganic powder per person through the security screening point.

Visit the Australian Government's TRAVELSECURE website for more information.

Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.

In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification as necessary.

Fees may apply for changes or corrections to ticketed bookings or for some specialist services.  Please call us on 1300 651 960 for information.

 

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  SUVARNABHUMI



Royal Orchid Lounges at Suvarnabhumi Airport mirror THAI’s corporate concept derives from its own corporate identity, slogan, location, and service.

In blending these four unique characteristics, Royal Orchid Lounges reveal the following aspects:

·         A reflection of the Thai image – a charming and efficient lady with flair, elegance, and gentleness.

·         Smooth as silk, as per its slogan.

·         The location – Suvarnabhumi.

·         Service excellence, marked by speed, comfort and courtesy.

Thus, lounges are named for valuable silks that sway softly and gently, from leading royal households among Suvarnabhumi countries. Gold and silver threads that are neatly woven symbolise the beauty and elegance of THAI service.

Apart from the Royal Orchid Premium Area on Level 4 of the main terminal, Royal Orchid Lounge service is available at eight locations.


Location for THAI Lounges @ Suvarnabhumi Airport


Awards received by THAI Royal Orchid Lounges


2012 Awards

·         Winner of World's Best Airline Ground Services from Skytrax

·         Ranked fourth among World's Best First Class Airline Lounges from Skytrax


2011 Awards

·         Ranked second for World Best Airline Ground Services from Skytrax

·         Ranked second for World Best First Class Airline Lounge from Skytrax

·         Ranked third for Best Airlines Lounge in Asia-Pacific in Business Traveller Awards


2010 Awards

·         Business Traveller Award 2009 for Best Ground Service and Best Lounges

·         Skytrax Best Airport Services and Best Airline Lounge First Class at the 2010 World Airline Awards


2009 Awards

·         Royal First Class Lounge at Suvarnabhumi Airport ranked Best in the 2009 Skytrax global survey of airlines. In the lounge section, THAI features five-star dining and offers spa and massage services for its customers. Staff services at THAI's Royal First Class Lounge also earned five stars for service efficiency as well as general customer care


2007 Awards

·         THAI received the Best First Class Lounge Skytrax Award 2007 for Bangkok's Suvarnabhumi Airport


2005 Awards

·         THAI's Royal Orchid Lounge received the Excellent Management System and Hygiene in Passenger Lounge Award from the Ministry of Public Health for the implementation of the airline's hygiene in Royal Orchid Lounge.

·         Ranked second by Skytrax for Royal First Class Lounge


2004 Awards

·         THAI's Royal First Class Lounge was ranked one of five best airlines in the world by Skytrax for combined quality of product and service