Please note that a new International terminal opened in Phuket in Oct '16.  For THAI travellers departing from Phuket, if you are flying on a domestic flight only to Bangkok, you need to check in at the old terminal.  For travellers flying to Bangkok and then connecting to an international destination, you should check in at the new terminal.  If you arrive at the incorrect terminal, there is a shuttle bus departing regularly to transport you to the correct terminal.  If you need more information, please contact us on 1300 651 960 or ask your Phuket tour operator for advice.


Enjoy the convenience and ease of internet check-in for THAI operated flights. Check-in can be made from 24-1 hour prior to scheduled flight departure at all THAI check-in online stations.

The Surname is the passenger family name as written in the booking confirmation e-mail or printed on the paper ticket.
The record locator is a six letters and figures code you can find in the booking confirmation e-mail or printed on the paper ticket. Example: 3OTCHJ.
The Electronic Ticket number is a thirteen figures code you can find in the booking confirmation e-mail or printed on the paper ticket. Example: 6077025311697.
The Frequent Flyer Number is an alphanumeric code that you can find on your Frequent Flyer Card.


• THAI reserves the right to deny boarding if passenger's travel documents are not complete.
• iCheck-in is not available for THAI SMILE flights (WE) including the TG flights operating by THAI SMILE

Counter Check-inMobile Check-inFAQ

Please enter the reservation code and the name standing on the booking to view and/or manage the booking details such as select/change seat, special meal, specify Royal Orchid Plus number, contact information.



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