For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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THAI refuses carriage of self-balancing personal transportation powered by Lithium batteries

         


With immediate effect from 21 December, 2015.

Thai Airways International Public Company Limited (THAI) reserves the right to refuse carriage of self-balancing personal transportation and its accessories, as either checked or carry-on baggage on any THAI flight if these items are found at check-in counters, boarding gates or in transferred baggage.

It shall be the passenger’s responsibility to dispose these items prior to boarding. THAI will not provide any storage of passengers’ devices.

Thank you for your cooperation.

18 December 2016