For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :
1. Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day. Check-in opens 3 hours prior to the scheduled flight departure.
2. For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.
3. We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing. Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.
4. Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage. Excess luggage will be charged over and above the permitted allowances. Please visit thairways.com for details, ask your travel agent or call 1300 651 960.
We wish you a very Happy Christmas and a happy holiday wherever you may travel.
Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays. For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).
Thai Airways International, Australia
Dear valued THAI Airways customers,
After 35 years, THAI Airways will be suspending its direct flights to Los Angeles and North America after October 25, 2015. We thank you for your business and loyalty.
With the suspension of our USA flights, we will be closing our North America offices. From Oct 25 until Nov 10, 2015 ONLY, the USA office will answer calls at 1-800-426-5204 or 310-640-0097 for urgent ticketing inquiries only.
E-mails will also be answered until Nov. 10 at the following addresses:
email@example.com (Ticketing inquiries)
firstname.lastname@example.org. (all other inquiries).
Service hours for both phone and e-mail is 900a – 400p U.S. Pacific Time Mo-Fr
General reservation/ticketing inquiries should be directed to our main contact center at email@example.com or to our 24 hour Thailand call center at 011-66-2356-1111.
The Los Angeles Sales office (Travel agent inquiries) may be contacted at firstname.lastname@example.org until Nov 10.
Royal Orchid Plus members may contact email@example.com or use the ROP prompt on the above noted phone number.
For damaged/missing baggage or customer service issues, please contact firstname.lastname@example.org .
For ticket refund inquiries, please contact email@example.com or the THAI office in the country where your THAI flight originated.
We hope to welcome you aboard our Royal Orchid Service to one of our many other global destinations. THANK YOU.
To make new bookings or to learn more about THAI Airways, please click here to be re-directed to our global website.