For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :
1. Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day. Check-in opens 3 hours prior to the scheduled flight departure.
2. For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.
3. We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing. Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.
4. Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage. Excess luggage will be charged over and above the permitted allowances. Please visit thairways.com for details, ask your travel agent or call 1300 651 960.
We wish you a very Happy Christmas and a happy holiday wherever you may travel.
Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays. For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).
Thai Airways International, Australia
Thai Airways International Public Company Limited (THAI) was presented two prestigious and coveted awards at the Skytrax 2016 World Airline Awards ceremony at the Farnborough International Airshow, as the World’s Most Improved Airline and the World’s Best Airline Lounge Spa Facility. THAI also placed in the top three in three categories: Best Economy Class Onboard Catering - for the quality of meals, quality of food, beverage selection, and visual presentation; Best Airline Staff Service in Asia - for staff service efficiency, friendliness and service hospitality and overall consistency; and World's Best Airport Services.
In receiving these awards, Mr. Charamporn Jotikasthira, THAI President, said, “These awards are a testament to the hard work and dedication of everyone at Thai Airways International, devoting great attention to detail in providing service to passengers and having such determination to better ourselves for improved customer satisfaction. It is a testament that we are on the right path – growing and expanding sustainably to serve every customer, whom we value greatly. I am indeed very proud of THAI to have achieved this recognition.”
World’s Most Improved Airlines
THAI’s focus is on being a full-service carrier – a carrier of choice with a touch of Thai identity building on traditional strengths of warm and hospitable service, a key differentiator and is considered the carrier’s DNA. THAI has made a number of changes in product offerings and services onboard and at the airports. Since the end of 2015, route by route, THAI has been continually rolling out New Royal Silk Service for Royal Silk Class passengers. This new service concept can be herald as the icon of service. As well THAI has embarked on an operational makeover with the decommissioning of a number of older aircraft in order to offer newer product and smooth experience onboard THAI. THAI is determined to be one of the top airlines in the world in terms of products, services, and customer experience.
World’s Best Airline Lounge Spa Facility
For the second consecutive year, Thai Airways International has won in the category of Best Airline Lounge Spa Facility. THAI’s Royal Orchid Spa is located at Bangkok’s Suvarnabhumi Airport, with the spa facility and services primarily designed for THAI Royal First Class and Royal Silk Class passengers departing on international flights operated by THAI. The range of spa services, performed by professionally-trained masseuses, for Royal First class passengers include full body oil massage, neck & shoulder or foot massage, steam rooms, sauna rooms, and shower rooms in tranquil ambience. Royal Silk Class passengers have a choice of the neck & shoulder massage or the foot massage.
World Airline Awards
Skytrax World Airlines Awards are coveted quality accolades for the world airline industry. Travelers from across the globe take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners. The World Airline Awards are a global benchmark of airline excellence, and widely known as the Passengers Choice Awards. The airline that achieves the highest upward rating improvement across the different survey categories is awarded as the Most Improved Airline.
13 July 2016