For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :
1. Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day. Check-in opens 3 hours prior to the scheduled flight departure.
2. For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.
3. We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing. Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.
4. Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage. Excess luggage will be charged over and above the permitted allowances. Please visit thairways.com for details, ask your travel agent or call 1300 651 960.
We wish you a very Happy Christmas and a happy holiday wherever you may travel.
Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays. For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).
Thai Airways International, Australia
As a result of the explosion in the Rajaprasong intersection on 17 August 2015, Thai Airways International Public Company Limited (THAI) announced a waiver on flight change surcharge now until 18 September 2015 for the convenience of customers who may not be able to travel.
Mr. Charamporn Jotikasthira, THAI President, said that out of concern for its customers who may be unable to travel at this time following the explosion in the Rajaprasong intersection, THAI will waive the flight change surcharge for tickets issued by THAI sales offices in Thailand as well as overseas, as well as tickets issued online through www.thaiairways.com prior to or on 17 August 2015 for travel during 18 August to 18 September 2015. The waiver for flight changes will be allowed one time only for all routes specified on the passenger ticket, with the same ticket validity as specified in the original ticket and/or by 18 September 2015.
Changes to the passenger ticket are in accordance with the established conditions, which customers may seek further information prior to making changes, check flight schedule information, make reservations and issue tickets, as well as check-in on www.thaiairways.com or call the THAI Contact Center at Tel. 02-356-1111.