For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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THAI issues fee waivers for passengers due to the current situation in Thailand

THAI issues fee waivers for passengers due to the current situation in Thailand. 

 Rising of political unrest in Thailand has had and will have a profound impact on the number of Air Travel for a sector in and out of the country, please be advised/notified on the ticket regulation for THAI online passenger as follows: 

THAI Ticket issued area

On/Before 22MAY14

Travel period

Reservation Change*

allow without fee and surcharges

Rerouting/Reissued*

allow without fee and surcharges

Refund

THAILAND/

23MAY14 - 31MAY14

Extend to  30JUN14

n/a

subject to the ticket conditions

MYANMAR/ VIETNAM/ LAO/ CAMBODIA

23MAY14 - 30JUN14

Extend to  31JUL14

within ticket validity

JAPAN/ KOREA/ PHILLIPINE/ CHINA/ INDIA/PAKISTAN/ SRI LANKA/ NEPAL/ BANGLADESH/ SINGAPORE/ MALAYSIA/ INDONESIA/ USA

23MAY14 - 15JUN14

Extend to  15JUL14

within ticket validity

FRANCE/ GERMANY/ UNITED KINGDOM /ITALY/ DENMARK/ SWEDEN/ NORWAY/ RUSSIA/ SWITZERLAND/ SPAIN/ BELGIUM/

SOUTH AFRICA/ AUSTRALIA/

NEW ZEALAND/ UAE/ OMAN

23MAY14 - 30JUN14

Extend to  31JUL14

within ticket validity

Website

23MAY14 - 31MAY14

Extend to  30JUN14

within ticket validity

* In case of difference in fare, the additional amount must be collected

 

For flight changes, passengers may contact THAI ticketing offices or call THAI Contact Center at +662-356-1111+662-356-1111