For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :
1. Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day. Check-in opens 3 hours prior to the scheduled flight departure.
2. For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.
3. We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing. Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.
4. Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage. Excess luggage will be charged over and above the permitted allowances. Please visit thairways.com for details, ask your travel agent or call 1300 651 960.
We wish you a very Happy Christmas and a happy holiday wherever you may travel.
Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays. For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).
Thai Airways International, Australia
Thai Airways International Public Company Limited (THAI) has announced a new checked baggage allowance policy for all classes of travel.
Flg.Off. Suraphon Israngura Na Ayuthya, Executive Vice President of Commercial, said that in order to increase competitiveness and service level, effective from today, THAI is implementing a new policy to allow an additional 10 kilograms of checked baggage for all classes of travel on all THAI flights, except on flights to and from the United States of America.
Royal First Class passengers may now check-in 50 kilograms of baggage, from 40 kilograms previously. Royal Silk Class passengers are now allowed 40 kilograms, from 30 kilograms; while Economy Class passengers are allowed 30 kilograms, from 20 kilograms previously. Royal Orchid Plus members are also entitled additional baggage allowance based on their respective member status.
Through this increased service offering, THAI aims to generate greater passenger satisfaction in choosing to travel on Thai Airways International.
Passengers may contact the THAI Contact Center at 02-356-1111, 24 hours daily, or www.thaiairways.com for additional information and details.