Please note that a new International terminal opened in Phuket in Oct '16. For THAI travellers departing from Phuket, if you are flying on a domestic flight only to Bangkok, you need to check in at the old terminal. For travellers flying to Bangkok and then connecting to an international destination, you should check in at the new terminal. If you arrive at the incorrect terminal, there is a shuttle bus departing regularly to transport you to the correct terminal. If you need more information, please contact us on 1300 651 960 or ask your Phuket tour operator for advice.
Thai Airways International Public Company Limited (THAI) has announced a new checked baggage allowance policy for all classes of travel.
Flg.Off. Suraphon Israngura Na Ayuthya, Executive Vice President of Commercial, said that in order to increase competitiveness and service level, effective from today, THAI is implementing a new policy to allow an additional 10 kilograms of checked baggage for all classes of travel on all THAI flights, except on flights to and from the United States of America.
Royal First Class passengers may now check-in 50 kilograms of baggage, from 40 kilograms previously. Royal Silk Class passengers are now allowed 40 kilograms, from 30 kilograms; while Economy Class passengers are allowed 30 kilograms, from 20 kilograms previously. Royal Orchid Plus members are also entitled additional baggage allowance based on their respective member status.
Through this increased service offering, THAI aims to generate greater passenger satisfaction in choosing to travel on Thai Airways International.
Passengers may contact the THAI Contact Center at 02-356-1111, 24 hours daily, or www.thaiairways.com for additional information and details.