For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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News & Announcements

THAI Bans Samsung Galaxy Note 7 on All THAI Aircraft

 


Thai Airways International Public Company Limited (THAI) announced that passengers are prohibited from taking Samsung Galaxy Note 7 mobile phones on board all flights or in checked baggage that is loaded on its aircraft.

Flight Lieutenant Pratana Patanasiri, THAI Vice President, Aviation Safety, Security and Standards, said that THAI has implemented a safety policy that strictly prohibits passengers from bringing Samsung Galaxy Note 7 mobile phones onto THAI aircraft in carry-on bags or in checked baggage.  The Samsung Galaxy Note 7 product has been recalled worldwide and sales suspended due to instances of the mobile device igniting.

For further information, please call the THAI Contact Center at Tel. 02-356-1111, 24-hours a day.

19 October 2016