For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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 New International Passenger Terminal (T2) at Hanoi, Noi Bai Airport (HAN)

New International Passenger Terminal (T2) at Hanoi, Noi Bai Airport (HAN)

Starting from 31st December 2014, THAI operates from new international passenger terminal (T2) at Hanoi, Noi Bai airport (HAN). The minimum connecting time from international flight to domestic flight at HAN airport is increased from 90 minutes to 120 minutes. HAN Airport Passenger Service Charge of USD25 per person applies to tickets issued on and after 1st January 2015.

Check-in counters for THAI flights are located at Row E1-E6. Counters open 2 hours and 15 minutes before flight departure and close 40 minutes before flight departure.