From 30 June 2018, all international departing flights will have restrictions in place limiting inorganic powders to volumes less than 350ml per passenger in the aircraft cabin.

These powders include items such as sand, salt, talcum powder, powdered cleaning detergents and some types of make-up.

Passengers are now only allowed to carry 350ml or 350gm of inorganic powder per person through the security screening point.

Visit the Australian Government's TRAVELSECURE website for more information.

Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.

In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification as necessary.

Fees may apply for changes or corrections to ticketed bookings or for some specialist services.  Please call us on 1300 651 960 for information.

 

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 New International Passenger Terminal (T2) at Hanoi, Noi Bai Airport (HAN)

New International Passenger Terminal (T2) at Hanoi, Noi Bai Airport (HAN)

Starting from 31st December 2014, THAI operates from new international passenger terminal (T2) at Hanoi, Noi Bai airport (HAN). The minimum connecting time from international flight to domestic flight at HAN airport is increased from 90 minutes to 120 minutes. HAN Airport Passenger Service Charge of USD25 per person applies to tickets issued on and after 1st January 2015.

Check-in counters for THAI flights are located at Row E1-E6. Counters open 2 hours and 15 minutes before flight departure and close 40 minutes before flight departure.