For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia


News & Announcements

August 28th, THAI and Star Alliance airline are going to relocate its service from the current terminal within Heathrow Airport to the Terminal 2


The connections flight among THAI and other Star Alliance airlines will flow faster as never before.

This August 28th, THAI, one of the Star Alliance’s founders, is going to relocate its service from the current terminal within Heathrow Airport to the Terminal 2: the only terminal in Heathrow Airport serving only for Star Alliance airlines. With T2, the connections for transfer passengers among Star Alliance airlines will flow faster, smoother and more convenient as never before.