Please note that a new International terminal opened in Phuket in Oct '16. For THAI travellers departing from Phuket, if you are flying on a domestic flight only to Bangkok, you need to check in at the old terminal. For travellers flying to Bangkok and then connecting to an international destination, you should check in at the new terminal. If you arrive at the incorrect terminal, there is a shuttle bus departing regularly to transport you to the correct terminal. If you need more information, please contact us on 1300 651 960 or ask your Phuket tour operator for advice.
THAI announces that usage or charging of the Samsung Galaxy Note 7 is prohibited on board THAI flights, and prohibits loading into the checked baggage.
Flight Lieutenant Pratana Patanasiri, THAI Vice President of Aviation Safety Security and Standards, said that due to Samsung recalling its smartphone Galaxy Note 7 worldwide, Thai Airways International is asking all passengers to comply with THAI's policy not to operate or charge the smartphone on board THAI flights, as well as not to load the smartphone into the checked baggage.
Additionally, should passengers find any Portable Electronic Device (PED) device broken, damaged, producing heat or smoke, missing on board, or stuck in between seats, please contact a cabin crew immediately.
These precautions are part of THAI's safety practice in line with the Europeann Aviation Safety Agency (EASA) guidelines.
For additional details on this matter, passengers may visit www.thaiairways.com or contact THAI on 1300 651 960 in Australia or the 24 hour Contact Center in Thailand on +612 356-1111.
Updated Mon 12 Sep '16