For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :
1. Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day. Check-in opens 3 hours prior to the scheduled flight departure.
2. For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.
3. We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing. Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.
4. Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage. Excess luggage will be charged over and above the permitted allowances. Please visit thairways.com for details, ask your travel agent or call 1300 651 960.
We wish you a very Happy Christmas and a happy holiday wherever you may travel.
Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays. For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).
Thai Airways International, Australia
THAI announces that usage or charging of the Samsung Galaxy Note 7 is prohibited on board THAI flights, and prohibits loading into the checked baggage.
Flight Lieutenant Pratana Patanasiri, THAI Vice President of Aviation Safety Security and Standards, said that due to Samsung recalling its smartphone Galaxy Note 7 worldwide, Thai Airways International is asking all passengers to comply with THAI's policy not to operate or charge the smartphone on board THAI flights, as well as not to load the smartphone into the checked baggage.
Additionally, should passengers find any Portable Electronic Device (PED) device broken, damaged, producing heat or smoke, missing on board, or stuck in between seats, please contact a cabin crew immediately.
These precautions are part of THAI's safety practice in line with the Europeann Aviation Safety Agency (EASA) guidelines.
For additional details on this matter, passengers may visit www.thaiairways.com or contact THAI on 1300 651 960 in Australia or the 24 hour Contact Center in Thailand on +612 356-1111.
Updated Mon 12 Sep '16