For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :
1. Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day. Check-in opens 3 hours prior to the scheduled flight departure.
2. For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.
3. We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing. Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.
4. Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage. Excess luggage will be charged over and above the permitted allowances. Please visit thairways.com for details, ask your travel agent or call 1300 651 960.
We wish you a very Happy Christmas and a happy holiday wherever you may travel.
Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays. For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).
Thai Airways International, Australia
Thai Airways International Public Company Limited (THAI) implemented a rescheduling/rerouting fee waiver for the passengers who hold tickets in sector to/from Bangkok which is booked on/before 14 October 2016 for the travel date between 14 October 2016 - 14 November 2016.
1. Reservation Change:
Passengers are allowed to change date of travel within ticket validity and/or extend travel date until 14 November 2016 without fee and surcharges.
Passengers are allowed to reroute their travel without fee and surcharges for travel within ticket validity and/or extend travel date until 14 November 2016. However, any taxes, fare differences will be collected.
Ticket rescheduling must be conducted under the established conditions and tickets need to be rescheduled before the expiry date. For further information, please contact your local THAI office (http://www.thaiairways.com/en/contact_us/index.page) or contact THAI Contact Center at Tel. +662-356-1111.