Please note that a new International terminal opened in Phuket in Oct '16. For THAI travellers departing from Phuket, if you are flying on a domestic flight only to Bangkok, you need to check in at the old terminal. For travellers flying to Bangkok and then connecting to an international destination, you should check in at the new terminal. If you arrive at the incorrect terminal, there is a shuttle bus departing regularly to transport you to the correct terminal. If you need more information, please contact us on 1300 651 960 or ask your Phuket tour operator for advice.
Thai Airways International Public Company Limited (THAI) implemented a rescheduling/rerouting fee waiver for the passengers who hold tickets in sector to/from Bangkok which is booked on/before 14 October 2016 for the travel date between 14 October 2016 - 14 November 2016.
1. Reservation Change:
Passengers are allowed to change date of travel within ticket validity and/or extend travel date until 14 November 2016 without fee and surcharges.
Passengers are allowed to reroute their travel without fee and surcharges for travel within ticket validity and/or extend travel date until 14 November 2016. However, any taxes, fare differences will be collected.
Ticket rescheduling must be conducted under the established conditions and tickets need to be rescheduled before the expiry date. For further information, please contact your local THAI office (http://www.thaiairways.com/en/contact_us/index.page) or contact THAI Contact Center at Tel. +662-356-1111.