For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia


Special VIP Services At Suvarnabhumi Bangkok International Airport

Special VIP Services Available At Bangkok Suvarnabhumi Airport


For some travellers, the thought of the arrival and departure procedures at a busy airport is a stressful concept.  THAI has developed three special assistance arrangements to streamline the process for travellers and create a hassle-free airport experience.


'Meet and Greet' assistance is available at Suvarnabhumi Bangkok International Airport for either departing or arriving passengers from A$28* per person and Royal Silk Business Class lounge access is available for stays of up to 2.5 hours from A$59 per person.


Special rates are also available at the Louis Tavern CIP Lounges from $20 per person for a 2 hour stay.


Please note that rates are subject to daily rate changes.  Valid for travel from 01 Apr '15 to 31 Mar '16.


Conditions apply.

*Arrival/Departure Assistance is based on a mimimum of 2 adults travelling together.  These options are available exclusively for travellers on THAI flights and ticketed for travel on THAI. Other conditions may apply.  To book contact your travel agent; or THAI Reservations on 1300 651 960 or email


For more information about THAI's Royal Orchid Lounges, visit the airport services secction here.   For more information about the Louis Tavern CIP Lounges, visit the website.