For the information of our customers travelling this morning to Bangkok via flight TG476, please note due to a technical issue, the flight is delayed and more information will be advised as soon as possible. We apologies for this inconvenience....
For connecting passengers, once the departure time is confirmed, onward flights will be booked for you.
Contact our ground staff in Bangkok for further assistance.
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Note First-class passengers may reserve their premium gourmet meals on selected flights at least 24 hours prior to departure.
||Vegetarian Hindu/Indian vegetarian meal|
||Baby meal for infant aged at more than 6 months old.
||Soft meal. Recommended passengers with stomach or intestinal problems
|CHML||Child meal for children aged 2 years and older.
|DBML||Diabetic meal suitable for both non-insulin and insulin dependent diabetics.
||Fruit platter meal prepared with fresh fruits or dried fruits.
||Gluten free diet, avoids gluten, which is found in wheat, rye, barley and oats.
|HNML||Hindu meal containing no beef, veal or pork. Prepared with lamb, fish and other meats. Milk products allowed.|
|KSML||Kosher meal conforms to the requirements of Jewish dietary laws.|
|LCML||Low calorie diet meal|
|LFML||Low fat / cholesterol meal|
|LSML||Low salt meal with minimum sodium content.|
|MOML||Muslim meal, contains no pork, bacon, ham or alcohol.
Cooked according to Halal rules. MOML are normally served on THAI flights to Pakistan, so there is no need to request this type of meal on this route.
|NLML||Low lactose meal. Omission of all foods containing milk, lactose, milk solids, whey, curd, and skimmed milk.|
|RVML||Raw vegetarian meal is a mixture of fresh vegetable and fruits.|
|VGML||Strict European vegetarian. No animal products of any type.|
|VJML||Vegetarian Jain meal / strict Indian vegetarian. Based on Jain customs. THAI offers VJML meal on flights on or after June 1, 2009.|
|VLML||Non-strict vegetarian prepared with dairy products
(eggs, cheese, fruits, vegetables, grains and nuts).
|VOML||Vegetarian oriental meal prepared in Chinese style.|
As an additional privilege, Royal First Class passengers can pre-select their meals from our gourmet menu of finely created meals, including certified Halal or vegetarian dishes or other special dietary needs.
Passengers must request wheelchairs at the time of booking, or at least 48 hours before departure date, if a wheelchair is needed.
THAI provides wheelchair service without any extra charge. However, please be advised that passengers must be able to take care of themselves during the flight. THAI will assist wheelchair passengers from wheelchair to seat, as well as to the aircraft’s lavatories.
THAI provides wheelchairs on board the aircraft to enabling cabin crew to assist passengers when needed to the lavatory. However, cabin crew cannot assist the passenger inside the lavatory.
If you are unable to take care of your personal needs inflight, we urge you to travel with a companion or escort, who can readily assist you and manage your needs.
On your departure, THAI’s staff will assist you from the check-in counter to the aircraft door or cabin seat, and upon arrival, the staff will assist you with the baggage, through the arrival area.
If a passenger has his/her own wheelchair, the size of personal wheelchair measurements and weight must be informed when booking, to enable us to make the necessary arrangements in order to load your wheelchair into the aircraft hold, and return it to you at the baggage hall of your destination airport. If your wheelchair weighs over 32 kilograms (71 lbs.), special authorization from THAI is needed, due to weight and space restrictions at some airports.
-TG Stand-by Upgrading is the facility applicable in the “From…..To…..” basis at passenger contentment and satisfaction. There are two tables of the upgrading surcharges/fees shown in different currencies, varied by boarding point:
a.TG Stand-by Upgrading for sector(s) from Thailand where currency shown in THB (Thai Baht),
b.TG Stand-by Upgrading for other sectors except Thailand where currency show in different local Currency.
1.The stand-by upgrading can be requested after the original ticket has been issued.
2.The stand-by upgrading shall only be applied from Economy class to Business Class and Business Class to First Class.
Note: The upgrading surcharge table shall be applicable at Check-in Counter of the boarding point on the Departure Date.
3.The stand-by upgrading charge facility is applicable to all TG document issued by using TG carrier Fares (both normal and/or special fares) provided that passenger is travelling on Thai operated Flight (TG 3 - digits flight number).
Note: Industry Discount, Agent Discount, ZED Fares, ROP Award Redemption and Barter tickets are not permitted.
4.The upgrading process shall be done at the boarding airport of the applicable sector upon check-in, subjected to seat available at the time of departure.
5.The upgrading facility is applicable to all journey types: One Way, Round Trip, Circle Trip, and Open Jaw.
6.The applicable charge table is permitted for one-way basis.
7.The surcharge level are quoted in accordance with an applicable local currency and based on the actual amount. Any other discount such as Child/Infant, Tour Conductor and Agent Discounts are not permitted.
8.Any additional taxes or surcharges incurred with the upgrading are on passenger expenses.
9.Mileage is earned on the original paid fares.
10.Refund is not applicable to the upgrading surcharges.
1.Baggage Allowance – permitted in accordance with the new class of service provided that the upgrading process is done at check-in counter.
2.Lounge Access – permitted in accordance with the new class of service provided that the upgrading process is done at check-in counter.
3.Meal Service – in accordance with the new class of service if the upgrading process is completed 2 hours prior to flight departure.