For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia




To find complate program information and manage member account online at

To make a reservation for Air Award at:

  • Email :
  • Telephone : 66(0) 2356 1111
  • Fax : 66(0) 2356 2222
  • THAI world-wide city offices

To inquire program and member information at:

  • Email :
  • Telephone : 66(0) 2356 1111
  • Fax : 66(0) 2356 3300

Member Service Centre, Bangkok
  Royal Orchid Plus
Thai Airways International
P.O. Box567
Samsen Nai Post Office
Bangkok 10400
Tel: 66(0) 2356 1111
Fax: 66(0) 2356 3300
Email :
Award Travel Reservations in Thailand
Bangkok Tel: 02 356 1111
Email :
Chiang Mai Tel: 053 920 999
Tel: 053 920 952-3
Phuket Tel: 076 211 195
Hat Yai Tel: 074 230 445
Royal Orchid Plus On-Line Service Locations
Royal Orchid Plus On-Line Service Locations in Thailand:
Chiang Mai Tel: 053 920 952-3
Fax: 053 920 995
Hat Yai Tel: 074 230 445
Fax: 074 233 114
Phuket Tel: 076 360 444
Fax: 076 360 485