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For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :
1. Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day. Check-in opens 3 hours prior to the scheduled flight departure.
2. For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.
3. We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing. Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.
4. Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage. Excess luggage will be charged over and above the permitted allowances. Please visit thairways.com for details, ask your travel agent or call 1300 651 960.
We wish you a very Happy Christmas and a happy holiday wherever you may travel.
Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays. For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).
Thai Airways International, Australia
Qualifying Miles that you earn with THAI and Star Alliance airlines determine your Royal Orchid Plus membership status. Each membership level, Member, Silver, or Gold has unique benefits when travelling with THAI and Star Alliance airlines.
Qualifying Miles (Q Miles) are the actual miles flown* and additional class of service miles on THAI and Star Alliance airlines.
*Subject to paid fare or route exclusive with some Star Alliance airlines.
Miles earned with other partners, or with promotional offers are not Qualifying Miles.
After enrolment, Silver and Gold status can be attained with accumulation of Qualifying Miles within 3 evaluation periods. This method of evaluation allows members to enjoy the benefits of Silver or Gold status immediately after accumulating sufficient Qualifying Miles. Both Silver and Gold status are then valid for a full 2 years.
Upon enrolment, this entry-level status enables Members to accrue and redeem miles. Members also receive regular communications from Royal Orchid Plus.