For all travellers departing on THAI flights across the network during the peak December/January holiday travel season, please note the following :

1.  Airports will be busy with additional passenger flows so please allow extra travel time to Airports on departure day.  Check-in opens 3 hours prior to the scheduled flight departure.

2.  For customers travelling with children, please allow plenty of time for check-in, Immigration and Security screening especially when travelling with infants.

3.  We recommend using the online check-in facility available from 24 hours prior to the flight departure time as this will expedite Airport processing.  Please note you will still need to allow adequate time for Luggage check-in, Immigration and Security screening.

4.  Please be aware of the maximum permitted luggage allowance for both hand carried luggage and checked luggage.  Excess luggage will be charged over and above the permitted allowances.  Please visit thairways.com for details, ask your travel agent or call 1300 651 960.

We wish you a very Happy Christmas and a happy holiday wherever you may travel.

Please note the THAI offices in Australia will be closed on Sat/Sun weekends and on all Public Holidays.  For urgent assistance, please contact your local Airport (please note Airport offices are open only during flight operational periods).

Thai Airways International, Australia

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Privacy Policy

  

Thai Airways International Public Company Limited (THAI) understands any information that identifies the customer to whom such information pertains is important. THAI, therefore, has established the following privacy policy for its handling and protection of personal information.

Introduction

  • - THAI takes our responsibility regarding the protection of personal information very seriously and we will keep information that the customers inform us securely and confidentially with respect to our standard privacy of information protection to prevent damage or unauthorized access to the customers.
  • Personal Information Collection and Usage
  • - When you use services provided on this Web Site you will be asked to provide us with personal identifying information such as name, contact address, e-mail, credit card details, etc. We generally collect this information for the purpose of arrangement of air transportation such as to process your travel arrangement or to conduct marketing activities regarding our service.
  • - We may transfer your personal information to our representative offices or to any third parties that we use for the provision of certain services such as enabling our customers to book flights, validate payment through credit card, etc.
  • Disclosure of personal information
  • - THAI will not disclose your personally identifiable information to any third parties without your consent, however, we may disclose your personal information to law enforcement agencies and government for security, customs and immigration purposes, our lawyers and legal advisors for establishing, exercising or defending our legal right.
  • Modification to privacy and disclaimer
  • - THAI reserves the right to change this Privacy Policy and disclaimer at any time. The content presented on this page is considered the latest version. Should a modification to our Privacy Policy occur, we will post the updated version on the page so that you are always aware of how we safeguard your personal data.
  • Security
  • -THAI implements safety measures to ensure that employees protect the personal information of our customers, including proper supervision of outside service provider.
  • - When you book flights or access your ROP information on THAI Websites, or through our Mobile Services, a secure procedure is used. Secure Sockets Layer (SSL) encrypts the information you send through this web site. THAI makes no warranty in respect of the strength or effectiveness of that encryption and THAI is not responsible for events arising from unauthorised access of the information you provide.
  • Cookies
  • - Most web sites like ours use cookies to enhance your online experience. Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive from your web browser to recognize your preferences and to tailor content to you. The cookies do not contain your customer data but only behavioral data which is entirely anonymous. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies.
  • THAI UPDATES
  • We will occasionally inform you about our special offers, promotions, new service, travel tips and news from across the THAI network via your e-mail address which you specify during subscription. If you wouldn’t like to receive the newsletters anymore, you can unsubscribe anytime by using the link ‘unsubscribe’ on the newsletter. After receiving your request, we will not send you any further newsletters.