Thai Airways International Public Company Limited (THAI) ranked First Place in the “Best Airline Staff in Asia” category and First Place in the “Best Economy Class Airline Catering” category of Skytrax World Travel Awards 2014. Furthermore, THAI received Third Place recognition in the category of “Best Airport Services (Ground Service)”.
Mrs. Petchpring Sarasin, THAI Vice President, Corporate Image and Communications Department, said that THAI is proud to receive these Skytrax awards. THAI Management and staff continually dedicate their time and efforts to provide the best customer services to its passengers. As well, THAI continues to introduce new products and services for better customer satisfaction.
Skytrax’s World Airline Survey was conducted online during the period August 2013 to May 2014, whereby more than 18.85 million people were surveyed. People from more than 105 nationalities participated in the customer satisfaction survey that evaluated the product and service standards of over 245 airlines worldwide. The survey measured customer satisfaction in the area of passenger experience in airport and onboard environments, which included check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment, staff service, and associated travel items.