Thai Airways International Public Company Limited (THAI) operates normal flights to Fukuoka, Japan and waives fees for ticketing changes.

 

Due to the earthquake at Kyushu Island, Japan, causing destruction and difficulty for THAI passengers traveling to and from Fukuoka, THAI is waiving fees for ticket changes during this period. Fees are waived for passengers holding THAI tickets issued from Thailand before 15 April 2016 for the round trip route Bangkok-Fukuoka-Bangkok, including THAI domestic tickets that are part of the Bangkok-Fukuoka-Bangkok itinerary.

 

1. Fees are waived for passengers who have already used part of their tickets, but are not able to return on the pre-booked flight. Passengers may change the date of their return flight in the same class of service. However, the return date must be before the expiry date of the ticket.

2. Fees are waived for passengers holding the complete unused ticket itinerary with travel date booked within 30 April 2016. Passengers may change the travel date one (1) time for the same class of travel and follow the same conditions as specified on the tickets.

3. Passengers requiring route change may change to Tokyo, Osaka, or Nagoya with no fees applied. However, passengers must pay the difference in ticket fares and associated taxes.

 

For additional information or ticket change inquiry, passengers may contact THAI Contact Center at +66(0)2-356-1111 or THAI sales offices in Fukuoka, Japan at +81 (0) 570-064-015

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Ticket handling procedures for TG online passengers following Thailand incidents

The indiscriminate bombings in Thailand during 11-12 August 2016 may have an impact on a number of Thai Airways passengers. For sectors in and out of the country please be advised on the ticket handling procedures for Thai Airways passengers holding Thai Airways documents booked through THAI ticketing offices or www.thaiairways.com as follows:
 
For THAI documents issued before 12AUG16 and travelling between 12AUG16-31AUG16.

Reservation change for sector to/from Thailand:
•    Authorise to extend ticket validity to 15SEP16 and allow date change without fee and surcharges.
 
Rerouting/Reissued for sector to/from Thailand and beyond Thailand destinations:
•    Authorise to reroute/reissue ticket within its validity without fee for any Thai Airways online passenger for sector to/from Thailand and beyond Thailand destinations.
•    Recalculation shall correspond to the original fares and taxes paid. Any additional amount to be collected (e.g. fares, tax(es), surcharges). Any residual balance of fares and taxes, if refundable, shall be issued in connection with MCO/MPD/EMD.

For Thai Airways documents issued in the UK.
Refund for both "totally unused" and "partially used" ticket:
•    Tickets with NON-REF conditions remains non-refundable.
•    Tickets with other conditions remain unchanged subject to the applied ticket conditions.

For passengers currently in Thailand:
•    Authorise to date change free of charge to travel back earlier than original booking date.

 

Passengers whose travel documents were purchased through a travel agency should contact their travel agent for help.


For further assistance please contact your nearest THAI Office.

 

 12 August 2016