Thai Airways would like to inform all passengers that flights TG910 from Bangkok to London Heathrow and TG911 from London Heathrow to Bangkok are delayed. The new estimated arrival and departure times are as follows:

* Flight TG910 estimated time of arrival - 20.20.

* Flight TG911 estimated time of departure - 21.20

* Flight TG911 estimated time of arrival - 15.10 (29th April)

Thai Airways would like to apologise for any inconvenience caused. For further information please contact us on 0330 400 4022.

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Web Satisfaction Survey

Welcome to THAI Web Satisfaction Survey! Thank you for agreeing to take part in this important survey. Your opinions will be a great contribution to improvements that will enhance your experience using our website in the future. This survey should take only 3 minutes to complete. Be assured that all answers you provide will be strictly confidential.


1) Please specify your Booking Reference
2) In the past 6 months, how often do you visit www.thaiairways.com ?
3) What is your purpose of purchasing an air ticket on www.thaiairways.com ?
4) To what extent do you agree that you can easily search information on www.thaiairways.com ?
5) To what extent do you agree that you can easily pay for an air ticket on www.thaiairways.com ?
6) To what extent do you agree that you are satisfied with searching a flight on www.thaiairways.com ?
7) To what extent do you agree that you are satisfied with purchasing an air ticket on www.thaiairways.com ?
8) What are other airline websites which you have visited besides www.thaiairways.com ?
9) Please specify reason(s) you purchase an air ticket on www.thaiairways.com (Allow more than one answer)
10) Would you recommend your friend to visit www.thaiairways.com ?