Start from 01 May 2018 onward, all THAI flights depart from Jakarta (CGK – Soekarno Hatta International Airport) will move to Terminal 3 at Row B.

Current flight schedule:
TG434 CGKBKK 12.35 – 16.05
TG436 CGKBKK 19.00 – 22.30

Check-in counter open 3 hours before departure and will be closed 40 minutes before departure. Online Check-in can be made from 24 – 1 hours prior to scheduled flight departure.

Thank you.

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Contact us

 

Customer Service

Please contact us if you have problems with bookings or just need help with the web site.

Email : roh.customerservices@thaiairways.com

Phone Number : (66)2-5451786, 5451778, 5451781

Fax Number : (66)2-5454178

Hours : Mon-Fri : 08:00-17:00 (Bangkok Time)

 

Complaints 

• Any complaint regarding a service should be brought to the attention of the hotel accommodation or service provider as early as possible during your stay in order for the complaint to be handled without any delay. However if you are not satisfy, it should be notified to us in writing by email to roh.complaint@thaiairways.com  within 1 month of the date of service with all supporting documents and the following details for investigation :

   • Passenger’s name

   • Booking number

   • Date of travel

   • Name of hotel or product with reason for complaint

• Any complaint received after 1 month of the date of service will not be investigated.