Thai Airways International Public Company Limited (THAI) operates normal flights to Fukuoka, Japan and waives fees for ticketing changes.

 

Due to the earthquake at Kyushu Island, Japan, causing destruction and difficulty for THAI passengers traveling to and from Fukuoka, THAI is waiving fees for ticket changes during this period. Fees are waived for passengers holding THAI tickets issued from Thailand before 15 April 2016 for the round trip route Bangkok-Fukuoka-Bangkok, including THAI domestic tickets that are part of the Bangkok-Fukuoka-Bangkok itinerary.

 

1. Fees are waived for passengers who have already used part of their tickets, but are not able to return on the pre-booked flight. Passengers may change the date of their return flight in the same class of service. However, the return date must be before the expiry date of the ticket.

2. Fees are waived for passengers holding the complete unused ticket itinerary with travel date booked within 30 April 2016. Passengers may change the travel date one (1) time for the same class of travel and follow the same conditions as specified on the tickets.

3. Passengers requiring route change may change to Tokyo, Osaka, or Nagoya with no fees applied. However, passengers must pay the difference in ticket fares and associated taxes.

 

For additional information or ticket change inquiry, passengers may contact THAI Contact Center at +66(0)2-356-1111 or THAI sales offices in Fukuoka, Japan at +81 (0) 570-064-015

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NEWS & ANNOUNCEMENTS




THAI wins two Awards at the World Airline Skytrax Awards 2014

 

Thai Airways International Public Company Limited (THAI) ranked First Place in the “Best Airline Staff in Asia” category and First Place in the “Best Economy Class Airline Catering” category of Skytrax World Travel Awards 2014.  Furthermore, THAI received Third Place recognition in the category of “Best Airport Services (Ground Service)”.


Mrs. Petchpring Sarasin, THAI Vice President, Corporate Image and Communications Department, said that THAI is proud to receive these Skytrax awards.  THAI Management and staff continually dedicate their time and efforts to provide the best customer services to its passengers.  As well, THAI continues to introduce new products and services for better customer satisfaction.


Skytrax’s World Airline Survey was conducted online during the period August 2013 to May 2014, whereby more than 18.85 million people were surveyed.  People from more than 105 nationalities participated in the customer satisfaction survey that evaluated the product and service standards of over 245 airlines worldwide.  The survey measured customer satisfaction in the area of passenger experience in airport and onboard environments, which included check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment, staff service, and associated travel items.



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