Denpasar (Bali) Flights resume on 1 December 2017.

The following Denpasar (Bali) flights resume on 1 December 2017.

TG431   Bangkok-Denpasar    08.50 - 14.15
TG432   Denpasar-Bangkok    16.10 - 19.25

Passengers travelling during 27 November - 10 December 2017 can waive fees for rebooking to the new date within the ticket validity, rerouting to arrive/depart from Jakarta or request a refund.

To rebook, reroute or a request a refund, passengers may contact nearest THAI offices or contact THAI Contact Center at Tel. +66 2 356 1111

Passengers are advised to check THAI website regularly for updates.

THAI Contact

Thai Airways International Denpasar
Ticketing and Reservation : +62 (0) 361 288141
Office hours : Monday – Friday : 08.00-17.00
Closed : Saturday, Sunday and Public Holiday
Email :

Thai Airways International, Denpasar Airport
THAI Service Desk is located on 2nd Floor, 12.00-16.00
Thai Airways International Jakarta
Ticketing and Reservation : +62 (0) 21 390 3588
Office hours : Monday – Friday : 08.00-17.00
Closed : Saturday, Sunday and Public Holiday
Email :

Thai Airways International Call Center, Bangkok, Thailand (24 hours) +66 (0) 2 356 1111

Ministry of Foreign Affairs Contact

Hotline of Royal Thai Embassy, Jakarta Tel: +62 811 186253
Facebook of Royal Thai Embassy, Jakarta:

Last updated: 30 November 2017, 16.15hrs (GMT +8)



THAI Takes Measures Against Ebola Virus


Thai Airways International Public Company Limited (THAI) takes measures to protect against the Ebola virus.

Sqn.Ldr. Pongpeera Paisarnkulwong, Vice President of Aviation Safety, Security & Standards, stated that is taking preventive measures for passenger and employee safety and to increase passenger confidence.  THAI is taking preventive measures on board and on the ground, similar to the preventative measures taken during the SARS outbreak in 2003 and during the bird flu outbreak in 2004.  Those measures resulted in prevention of the spread of the outbreak, earning THAI a commendation from the World Health Organization (WHO).  Additionally, THAI does not operate to any of the three African countries – New Guinea, Sierra Leon, and Liberia where there is an outbreak of the Ebola virus.  THAI operates to only Johannesburg in South Africa, which has not had any reports on the outbreak.  As well Thailand has not had any reports on the outbreak.

THAI preventive measures include:

-  Observing and screening of passengers on the ground during check-in and before boarding the aircraft; any passenger with unusual sign of sickness must have a physician’s certificate

-  Observing of passengers throughout the flight

-  Spray disinfecting the aircraft interior while on the ground

-  Deep cleaning of the aircraft interior and 36 additional touch points within the cabin

-  Monitoring the health of aircraft employees, providing them with protective gear, and ensuring employees receive information

-  Increasing inspection of packages and good transported in cargo, and avoiding transport of goods deemed to be of risk

-  Maintaining and ensuring the cleanliness, selection, and preparation of foods so there is no risk of being a carrier of the virus


THAI is coordinating closely with Thailand’s Ministry of Health to keep abreast on the latest developments of the virus and various preventative measures.

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