News & Announcements

THAI Holds Lucky Draw for THAI Customer Satisfaction Survey : TCSS


 

Mrs. Priyasiri Juathes (second from left), Vice President, Product and Guest Experience Department,Thai Airways International Public Company Limited (THAI), recently presided over a lucky draw for passenger who traveled with THAI throughout 2017 and completed the THAI Customer Satisfaction Survey : TCSS.  The lucky draw was conducted at THAI’s Head Office and was attended by Miss Supaporn Naktae (first from left) Governing Officer, Investigation and Legal Affairs Bureau Department of Interior and Mrs. Sasiwimol Skulyong, THAI Director of customer Relations & Service Quality (second from left).  A winner is selected for each month of the year, whereby each month’s winner received two free confirmed Economy Class roundtrip tickets for travel with THAI.  Names of the 15 winners are shown below.

The customer Satisfaction Survey (TCSS) conducted since 1997 has produced results invaluable to THAI for products and services improvements.  As part of the company’s goal to continuously offer the highest satisfaction to passengers, THAI conducts the surveys quarterly on all routes, in all classes of service, and on service experience throughout the passenger’s journey – from ticket reservation, to onboard experience, to arrival at their destination.  The survey greatly assists THAI in identifying areas of customer approval and offers some insight to a better understanding of customer needs and areas of improvements.

e-THAI Customer Satisfaction Survey (Online based)

2017

Name / Last name

Country of Residence

Jan

Mr.Andreas  Jansson

Sweden

Feb

Ms.Valda Siu Yong  Lim

Singapore

Mar

Mr.Dominique  Faro

Thailand

Apr

Ms.Lindsey  Farrelly

New Zealand

May

Ms.Katherine  Reed

Australia

Jun

Mr.Steven  Beyens

Belgium

Jul

Ms.Kathryn  Beck

Bahrain

Aug

Mr.Thorsten  Wennemuth

Germany

Sep

Mr.Jaime  Van Der Eb

Norway

Oct

Ms.Hoi Lee Lily  Su

Hong Kong

Nov

Mr.Akekarach  Paibulkulsiri

Thailand

Dec

Mr.Krittadhee  Karndumri

Thailand

THAI Customer Satisfaction Survey (Paper based)

2017

Name / Last name

Country of Residence

Jan

Mr.Prapavuth Narkvichetr

Thailand

Feb

Mr.Korkij  Danchaivichit

Thailand

Mar

Mr.Baba  Ken

Japan


 

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