Please be announced that the Online Payment will be unserviceable during Tuesday 20th Mar, 2018 00:30 – 00:45 UTC. Payment can be made at THAI Ticket offices. The Reservation can be done as normal.

Sorry for any inconvenience causes.

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Customer Service

Please contact us if you have problems with Royal Orchid Holidays bookings (hotel, activity).

 

Complaints 

• Any complaint regarding a service should be brought to the attention of the hotel accommodation or service provider as early as possible during your stay in order for the complaint to be handled without any delay. However if you are not satisfy, it should be notified to us in writing by email to  roh.complaint@thaiairways.com  within 1 month of the date of service with all supporting documents and the following details for investigation :

   • Passenger’s name

   • Booking number

   • Date of travel

   • Name of hotel or product with reason for complaint

• Any complaint received after 1 month of the date of service will not be investigated.