Denpasar (Bali) Flights resume on 1 December 2017.

The following Denpasar (Bali) flights resume on 1 December 2017.

TG431   Bangkok-Denpasar    08.50 - 14.15
TG432   Denpasar-Bangkok    16.10 - 19.25



Passengers travelling during 27 November - 10 December 2017 can waive fees for rebooking to the new date within the ticket validity, rerouting to arrive/depart from Jakarta or request a refund.

To rebook, reroute or a request a refund, passengers may contact nearest THAI offices or contact THAI Contact Center at Tel. +66 2 356 1111

Passengers are advised to check THAI website regularly for updates.


THAI Contact

Thai Airways International Denpasar
Ticketing and Reservation : +62 (0) 361 288141
Office hours : Monday – Friday : 08.00-17.00
Closed : Saturday, Sunday and Public Holiday
Email : denpasar.customer@thaiairways.com

Thai Airways International, Denpasar Airport
THAI Service Desk is located on 2nd Floor, 12.00-16.00
 
Thai Airways International Jakarta
Ticketing and Reservation : +62 (0) 21 390 3588
Office hours : Monday – Friday : 08.00-17.00
Closed : Saturday, Sunday and Public Holiday
Email : jkt.ticketing@thaiairways.com

Thai Airways International Call Center, Bangkok, Thailand (24 hours) +66 (0) 2 356 1111


Ministry of Foreign Affairs Contact

Hotline of Royal Thai Embassy, Jakarta Tel: +62 811 186253
Facebook of Royal Thai Embassy, Jakarta: Facebook.com/rtejakarta



Last updated: 30 November 2017, 16.15hrs (GMT +8)

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Unaccompanied Minors (Child traveling alone)


Unaccompanied Minors (Child traveling alone)

 

 
     The person accompanying the child can be a family member, guardian or other appointed person. However, if the child is traveling alone, parents must apply for unaccompanied minor service with THAI.

       For children traveling between the age of 5 to 17 years old one must contact their local THAI office to make reservations and request a special assistance & handling form for unaccompanied minors. The handling form requires the age and date of birth of a child, contact number of an appointed guardian that can always be contacted both at the departing and arriving airport. The information enables THAI to make necessary arrangements and assist the child in the best possible way.
Any service charge is included and stated on ticket booking.


 


Special Conditions

•    THAI will not accept children traveling alone on any itineraries including the transfer between Suvarnabhumi and Don Muang Airport.
•    THAI will not accept children traveling alone that involves an overnight stop or transfer, or stopover exceeding 6 hours, unless the arrangement is provided for a child’s assistance at the transfer point.
•    If a child travels with other air carriers, different regulations may apply. The age limit for unaccompanied minors on other air carriers may differ, and it is advisable to consult the carrier concerned.
•    An unaccompanied minor is not permitted to travel with pets.
•    It is important to check that all visas and other formalities are completed.
•    Additional documentation may be required for certain countries; such as minors of other nationalities travelling to the Philippines must obtain a waiver of exclusion issued by the Philippines Embassy.

 

Ticket Fare and Service Fee

 

              For International Routes: An adult fare is charged for children who apply for the unaccompanied minor service, between 5 – to below 17 years old. Please check with the local THAI office for specific fares and regulations. The service fee for an unaccompanied minor is USD 60 (US dollar) per flight.
 
       For Domestic Routes in Thailand: Seventy-five percent (75%) of the normal fare (C or Y fares) for children, between 5 – to below 12 years old is applied if the unaccompanied service is required. There is no service fee on domestic routes.

 

At the airport

 

       THAI requires that parents or guardian be at the airport with a child and remain at the airport until the flight departs. Parents must complete check-in formalities for THAI to accept a child to travel.  Ground staff at the departure hall will transfer the child to cabin attendants for boarding, and the child will be well-taken care of during the entire flight.
 
       Upon arrival at the destination, THAI’s ground staff will accompany the child from the aircraft through all the arrival procedures until they meet the appointed guardian, who must identify themselves in order to pick up the child. The security and well-being of a child is of the utmost importance, and THAI ensures that he/she will arrive safely and handed over appropriately


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