Thai Airways International Public Company Limited (THAI) operates normal flights to Fukuoka, Japan and waives fees for ticketing changes.

 

Due to the earthquake at Kyushu Island, Japan, causing destruction and difficulty for THAI passengers traveling to and from Fukuoka, THAI is waiving fees for ticket changes during this period. Fees are waived for passengers holding THAI tickets issued from Thailand before 15 April 2016 for the round trip route Bangkok-Fukuoka-Bangkok, including THAI domestic tickets that are part of the Bangkok-Fukuoka-Bangkok itinerary.

 

1. Fees are waived for passengers who have already used part of their tickets, but are not able to return on the pre-booked flight. Passengers may change the date of their return flight in the same class of service. However, the return date must be before the expiry date of the ticket.

2. Fees are waived for passengers holding the complete unused ticket itinerary with travel date booked within 30 April 2016. Passengers may change the travel date one (1) time for the same class of travel and follow the same conditions as specified on the tickets.

3. Passengers requiring route change may change to Tokyo, Osaka, or Nagoya with no fees applied. However, passengers must pay the difference in ticket fares and associated taxes.

 

For additional information or ticket change inquiry, passengers may contact THAI Contact Center at +66(0)2-356-1111 or THAI sales offices in Fukuoka, Japan at +81 (0) 570-064-015

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News & Announcements


24 March 2016


Dear Valued Customer,

Thai Airways Rebooking/Refund Guidelines for Flight Cancellation due to Brussels Airport Explosion

In view of the Brussels Airport explosion, please be advised/notified on the ticket handling procedures for passenger holding Thai Airways International documents as follows:

For Thai Airways International Documents issued in Singapore On/Before 22 March 2016 with travel period 22 March 16 – 15 April 16

  • 1. Reservation Change:
    1.1 Sector To/From Brussels
    Authorize to change date of travel within ticket validity without fee and surcharges for any TG online passenger for sector to/from Brussels.
  • 2. Rerouting/Reissuing:
    2.1 Authorize to reroute/reissue ticket within its validity without fee and surcharges. The routing may be changed to a destination within Europe which flight operated by TG only.
    2.2 Recalculation shall be corresponding to the original fares against the new fare.
     
    2.2.1 Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.
    2.2.2 When the new itinerary results in a lower fare, no credit of the residual amount will be made.
    2.2.3 For TG document issued at TG online and off-line offices in Europe, the return flight coupon BKK-BRU dated 22MAR16-15APR16 can be involuntary reissued to BKK-FRA/MUC/ZRH/PAR flight operated by TG for travel during 22MAR16-15APR16 without any addition charges.
  • 3. Refund
    3.1 For refundable ticket, the refund fee will be waived. Submit or contact by 30APR16.
    3.2 For non-refundable ticket, the conditions remain unchanged.


Please be guided accordingly.
Issued by : Thai Airways International Public Company
SD/SWh/mw-MAR16-85

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