Denpasar (Bali) Flights resume on 1 December 2017.

The following Denpasar (Bali) flights resume on 1 December 2017.

TG431   Bangkok-Denpasar    08.50 - 14.15
TG432   Denpasar-Bangkok    16.10 - 19.25



Passengers travelling during 27 November - 10 December 2017 can waive fees for rebooking to the new date within the ticket validity, rerouting to arrive/depart from Jakarta or request a refund.

To rebook, reroute or a request a refund, passengers may contact nearest THAI offices or contact THAI Contact Center at Tel. +66 2 356 1111

Passengers are advised to check THAI website regularly for updates.


THAI Contact

Thai Airways International Denpasar
Ticketing and Reservation : +62 (0) 361 288141
Office hours : Monday – Friday : 08.00-17.00
Closed : Saturday, Sunday and Public Holiday
Email : denpasar.customer@thaiairways.com

Thai Airways International, Denpasar Airport
THAI Service Desk is located on 2nd Floor, 12.00-16.00
 
Thai Airways International Jakarta
Ticketing and Reservation : +62 (0) 21 390 3588
Office hours : Monday – Friday : 08.00-17.00
Closed : Saturday, Sunday and Public Holiday
Email : jkt.ticketing@thaiairways.com

Thai Airways International Call Center, Bangkok, Thailand (24 hours) +66 (0) 2 356 1111


Ministry of Foreign Affairs Contact

Hotline of Royal Thai Embassy, Jakarta Tel: +62 811 186253
Facebook of Royal Thai Embassy, Jakarta: Facebook.com/rtejakarta



Last updated: 30 November 2017, 16.15hrs (GMT +8)

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News & Announcements


24 March 2016


Dear Valued Customer,

Thai Airways Rebooking/Refund Guidelines for Flight Cancellation due to Brussels Airport Explosion

In view of the Brussels Airport explosion, please be advised/notified on the ticket handling procedures for passenger holding Thai Airways International documents as follows:

For Thai Airways International Documents issued in Singapore On/Before 22 March 2016 with travel period 22 March 16 – 15 April 16

  • 1. Reservation Change:
    1.1 Sector To/From Brussels
    Authorize to change date of travel within ticket validity without fee and surcharges for any TG online passenger for sector to/from Brussels.
  • 2. Rerouting/Reissuing:
    2.1 Authorize to reroute/reissue ticket within its validity without fee and surcharges. The routing may be changed to a destination within Europe which flight operated by TG only.
    2.2 Recalculation shall be corresponding to the original fares against the new fare.
     
    2.2.1 Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.
    2.2.2 When the new itinerary results in a lower fare, no credit of the residual amount will be made.
    2.2.3 For TG document issued at TG online and off-line offices in Europe, the return flight coupon BKK-BRU dated 22MAR16-15APR16 can be involuntary reissued to BKK-FRA/MUC/ZRH/PAR flight operated by TG for travel during 22MAR16-15APR16 without any addition charges.
  • 3. Refund
    3.1 For refundable ticket, the refund fee will be waived. Submit or contact by 30APR16.
    3.2 For non-refundable ticket, the conditions remain unchanged.


Please be guided accordingly.
Issued by : Thai Airways International Public Company
SD/SWh/mw-MAR16-85

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