24 March 2016
Dear Valued Customer,
In view of the Brussels Airport explosion, please be advised/notified on the ticket handling procedures for passenger holding Thai Airways International documents as follows:
For Thai Airways International Documents issued in Singapore On/Before 22 March 2016 with travel period 22 March 16 – 15 April 16
|1.1||Sector To/From Brussels
Authorize to change date of travel within ticket validity without fee and surcharges for any TG online passenger for sector to/from Brussels.
|2.1||Authorize to reroute/reissue ticket within its validity without fee and surcharges. The routing may be changed to a destination within Europe which flight operated by TG only.|
|2.2||Recalculation shall be corresponding to the original fares against the new fare.|
|3.1||For refundable ticket, the refund fee will be waived. Submit or contact by 30APR16.|
|3.2||For non-refundable ticket, the conditions remain unchanged.|
Please be guided accordingly.
Issued by : Thai Airways International Public Company