Thai Airways International Public Company Limited (THAI) operates normal flights to Fukuoka, Japan and waives fees for ticketing changes.

 

Due to the earthquake at Kyushu Island, Japan, causing destruction and difficulty for THAI passengers traveling to and from Fukuoka, THAI is waiving fees for ticket changes during this period. Fees are waived for passengers holding THAI tickets issued from Thailand before 15 April 2016 for the round trip route Bangkok-Fukuoka-Bangkok, including THAI domestic tickets that are part of the Bangkok-Fukuoka-Bangkok itinerary.

 

1. Fees are waived for passengers who have already used part of their tickets, but are not able to return on the pre-booked flight. Passengers may change the date of their return flight in the same class of service. However, the return date must be before the expiry date of the ticket.

2. Fees are waived for passengers holding the complete unused ticket itinerary with travel date booked within 30 April 2016. Passengers may change the travel date one (1) time for the same class of travel and follow the same conditions as specified on the tickets.

3. Passengers requiring route change may change to Tokyo, Osaka, or Nagoya with no fees applied. However, passengers must pay the difference in ticket fares and associated taxes.

 

For additional information or ticket change inquiry, passengers may contact THAI Contact Center at +66(0)2-356-1111 or THAI sales offices in Fukuoka, Japan at +81 (0) 570-064-015

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News & Announcements

18 August 2015

Dear Valued Customer,

Thai Airways Rebooking/Refund Guidelines for City Bomb in Bangkok.

In view of the city bomb in Bangkok, please be advised/notified on the ticket handling procedures for passenger holding Thai Airways International documents as follows:
 
For Thai Airways International Documents issued in Singapore On/Before 18 August 2015 with travel period during 18 August 2015 – 18 September 2015


1.        Reservation Changes:

1.1 Sector To/From Bangkok

• Authorize to change date of travel within ticket validity for travel by 30 October 2015 without fee and surcharges.

 

2.        Rerouting/Reissued:

• Authorize to Reroute/Reissue ticket within its validity without fee and surcharges for any Thai Airways International Domestic sector in Thailand.
 
• Recalculation shall be corresponding to the original fares against new fare.

 
• Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.
 
• No refund for residual balance of fares.

 

3.        Refund for both Totally Unused and Partially Used Ticket

• For tickets issued for travel between 18 August 2015 – 25 August 2015, full refund without any penalty charge. To submit for refund by 30 September 2015.

• For ticket issued for travel beyond 26 August 2015, ticket with non-refund remains non-refundable.

• Ticket with other conditions remains unchanged, subject to the applied ticket condtions.

 

Thank you
THAI Sales Team

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