News & Announcements

18 August 2015

Dear Valued Customer,

Thai Airways Rebooking/Refund Guidelines for City Bomb in Bangkok.

In view of the city bomb in Bangkok, please be advised/notified on the ticket handling procedures for passenger holding Thai Airways International documents as follows:
For Thai Airways International Documents issued in Singapore On/Before 18 August 2015 with travel period during 18 August 2015 – 18 September 2015

1.        Reservation Changes:

1.1 Sector To/From Bangkok

• Authorize to change date of travel within ticket validity for travel by 30 October 2015 without fee and surcharges.


2.        Rerouting/Reissued:

• Authorize to Reroute/Reissue ticket within its validity without fee and surcharges for any Thai Airways International Domestic sector in Thailand.
• Recalculation shall be corresponding to the original fares against new fare.

• Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.
• No refund for residual balance of fares.


3.        Refund for both Totally Unused and Partially Used Ticket

• For tickets issued for travel between 18 August 2015 – 25 August 2015, full refund without any penalty charge. To submit for refund by 30 September 2015.

• For ticket issued for travel beyond 26 August 2015, ticket with non-refund remains non-refundable.

• Ticket with other conditions remains unchanged, subject to the applied ticket condtions.


Thank you
THAI Sales Team

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