THAI adjusts flights to Denpasar due to airport closure and volcano ash


Bangkok, 06 August 2015 – Thai Airways International Public Company Limited (THAI) adjusted flights due to temporary closure of Denpasar airport as a result of volcano ash.


Due to the Raung volcano eruption in Indonesia, the Denpasar airport closed (from 1200 – 1800 local time) due to volcanic ash from Mount Raung, causing THAI flight TG431 from Bangkok to Denpasar on 6 August 2015 to return to Bangkok. Flight TG431 is now scheduled to operate as flight TG4319 on 7 August 2015, departing Bangkok at 10:00 hours and arriving Denpasar at 15:20 hours local time.


Flight TG432 from Denpasar to Bangkok on 6 August 2015 is now scheduled to operate as flight TG4329 on 7 August 2015, departing Denpasar at 16:20 hours and arriving Bangkok at 19:30 hours local time.


For details and reservation visit THAI at or call the THAI Contact Center Tel. +66 (0)2-356-1111.


Thai Airways International Contingency Plan For Lengthy Tarmac Delays

Thai Airways International (“THAI”) fully complies with all U.S. Department of Transportation rules regarding lengthy tarmac delays as required.  In the event of a lengthy tarmac delay affecting THAI’s scheduled and charter international flights that depart from or arrive at a U.S. airport, our contingency plan is as follows:
  •  1.  THAI will not allow its aircraft to remain on the tarmac at a U.S. airport for more than four hours before permitting passengers to deplane unless:
  •    - the pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
  •    - air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations. 

  • 2.  For all flights covered by this Plan, THAI will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

  • 3.  For all flights covered by this Plan, THAI will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.

  • 4.  Passengers on the delayed flight will be notified of the delay every 30 minutes while the aircraft is delayed, including the reasons for any tarmac delay if they are known.  Beginning 30 minutes after scheduled departure time and every 30 minutes thereafter, passengers will be notified that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

  • 5.  THAI will make sufficient resources available to implement this Plan.

  • 6.  THAI will coordinate this Plan with airport authorities, U.S. Customs and Border Protection, and the Transportation Security Administration at all U.S. airports that THAI serves, including U.S. diversion airports.