Dear all concerned, 


Paris incident  on friday night 13th NOV15 will have a profound impact on the number of Air Travel for a sector in and out of France. 

Please be advised/notified on the ticket handling procedures for TG online passenger holding TG document (217) as follow; 

For TG document issued worldwide except Thailand before 14NOV15 with travel period during 14NOV15-14DEC15

1. Reservation Change for sector from/to Paris

1.1 Authorize to change date of travel within ticket validity without fee and surcharges  for any TG online passenger for sector to/from Paris.

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

2.    Rerouting/Reissuing :

2.1  Authorize to reroute/reissue ticket within its validity without fee and surcharges . The routing may be changed to a destination within Europe which flight operated by TG only.

2.2  Recalculation shall  be corresponding to the original fares and TFCs paid. 

   2.2.1 Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account. 

   2.2.2  When the new itinerary results in a lower fare, no credit of the residual amount will be made. 

3. Refund

3.1 For  refundable ticket, the refund fee will be waived. Submit or contact by 30DEC15.

3.2 For non refund ticket, the conditions remain unchanged. 

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

Please comply and disseminate to concerned functions under your supervision.



Excess Charges for Sport Special Baggage



The following items verified as special baggage are sporting equipment such as bicycle, bowling, fishing, golfing, snow/water skiing, scuba diving and surfboard/windsurf, pet as checked baggage,sporting firearms, weapons firearms ammunition and musical instrument.

A :  On TG Operating flights only including TG2000-2999 and TG connecting with TG Flights only will apply new Flat Rates  for a through-check portion as follows :

Note : 
1.    Flat Rate of Sport/Special Baggage is not applicable to purely domestic checked portion within Thailand. Exception: If Sport/Special baggage is through check from TG Domestic in connecting with TG International sectors, then the Flat Rate can be applied.
2.    If charge of Sport/Special Baggage for purely domestic checked portion is required, the Domestic Excess Baggage Charge Table by zoning in Thai Baht (THB) shall be used.

Weight Concept :

3.1      Wholly within TC3 : USD 60/Unit

  • Example : one Golf  set for the below through-checked  portions will be :

  1. BKK – TG- HKG                                                                                 : charge USD 60/Unit
TYO – TG –x/BKK – TG- HKT                                                           : charge USD 60/Unit

3.2     Between TC2 and  TC3 : USD 150/Unit

          Exception: Between Middle East Area and TC3 : USD 60/unit

Example : One Golf set for the below through-checked  portions will be

BKK – TG – FRA                                                                                : charge USD 150/Unit
SYD- TG- x/BKK – TG-FRA                                                               : charge  USD 150/Unit

Piece Concept :

3.2     To/From USA/Canada) : USD 100/ Unit

Example : One Golf set for the below through-checked  portions will be :
BKK –TG- LAX or BKK-TG-x/SEL-TG-LAX                                       : charge USD100/Unit

Note :   The above flat rates will be applied for all Sporting Equipment at a charge per unit except :

              1   Surfboard/Windsurf

                      - A board (up to 2m in length)                                      : charge 1 Unit rate

                      - A board (exceeding 2m in length)                              : charge 2 Unit rate

              2   Portable Musical Instrument

                      - An instrument (up to 1m in length)                            : charge 1 Unit rate

              3   Pet as checked baggage (AVIH)

                   Pet and container weight

                      - Up to 10 kg                                                               : charge 2 Unit rate

                      - Up to 20 kg                                                               : charge 3 Unit rate

                      - Up to 30 Kg                                                               : charge 4 Unit rate

                      - Up to 40 kg                                                               : charge 5 Unit rate