Dear all concerned, 

 

Paris incident  on friday night 13th NOV15 will have a profound impact on the number of Air Travel for a sector in and out of France. 

Please be advised/notified on the ticket handling procedures for TG online passenger holding TG document (217) as follow; 

For TG document issued worldwide except Thailand before 14NOV15 with travel period during 14NOV15-14DEC15

1. Reservation Change for sector from/to Paris

1.1 Authorize to change date of travel within ticket validity without fee and surcharges  for any TG online passenger for sector to/from Paris.

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

2.    Rerouting/Reissuing :

2.1  Authorize to reroute/reissue ticket within its validity without fee and surcharges . The routing may be changed to a destination within Europe which flight operated by TG only.

2.2  Recalculation shall  be corresponding to the original fares and TFCs paid. 

   2.2.1 Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account. 

   2.2.2  When the new itinerary results in a lower fare, no credit of the residual amount will be made. 

3. Refund

3.1 For  refundable ticket, the refund fee will be waived. Submit or contact by 30DEC15.

3.2 For non refund ticket, the conditions remain unchanged. 

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

Please comply and disseminate to concerned functions under your supervision.

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