News & Announcements

THAI Issues Travel Waiver for Tickets Routed Bangkok-Brussels

Thai Airways International Public Company Limited (THAI) issued a travel waiver to allow customers to rebook or cancel travel on the route Bangkok-Brussels following the explosion at Brussels Zaventem Airport in Belgium.
 
Mr. Wiwat Piyawiroj, Acting Vice President, Sales Department, Thai Airways International Public Company Limited, said that THAI has implemented a travel waiver for tickets issued in Thailand prior to 22 March 2016 for travel during the period 22 March – 15 April 2016.  Customers may change flights or the date of travel one time and must commence travel within the ticket validity date.  In addition, customers may change their flight routing to any destination operated by THAI within Europe without any additional charges but are required to pay any difference on the ticket price.  Customers may also opt for a full refund without any charges before 30 April 2016.  For customers who may not be able to obtain a refund, conditions apply based on the ticket agreement.  Customers may obtain further information and check the flight schedule on www.thaiairways.com or by calling the THAI Contact Center at Tel. 0-2356-1111 (24 hours a day).
 
Brussels Zaventem Airport has been closed since yesterday (22 March 2016), therefore no flights can depart from Belgium, including flight TG935 on the route Brussels-Bangkok which normally would depart from Brussels at 13:10 hours (local time) and arrive in Bangkok at Suvarnabhumi Airport at 06:10 hours (the following day), which the flight departure will be postponed until Brussels Zaventem Airport reopens.  Further updates will be provided.
 
THAI operates four flights per week to Brussels every Tuesday, Thursday, Saturday, and Sunday, utilizing Boeing 777-300ER aircraft.  Flight TG934 departs from Suvarnabhumi Airport at 00:30 hours and arrives at Brussels Zaventem Airport at 07:00 hours (local time, same day arrival).  Flight TG935 departs from Brussels Zaventem Airport at 13:10 hours (local time) and arrives at Suvarnabhumi Airport at 06:10 hours (the following day).


24 March 2016